MSPA 2023 Conference

Top quality, innovation and enthusiasm. Every day!

Excap has been improving the experience of customers and employees in and outside the BeNeLux for over 18 years.  

This international team is united by excap’s three core values: top quality, innovation and enthusiasm.

Thanks to these values, excap managed to become and remain market leader in the BeNeLux. Happy customers throughout Europe ensured.

Our commitment to top quality, innovation and enthusiasm challenge us
every day to help you boost growth in CX and EX.

Whether you are in need of a change process, data analysis, coaching or
(complex) mystery guest research, qualitative or quantitative research, you can count on us from start to finish. Your project is safe in our hands.

Looking for a reliable partner in the heart of Europe?

Your project is safe in our hands. As the longtime market leader in the BeNeLux, we have the experience it takes to deliver exactly those insights your clients are looking for.
From classical mystery shops and mystery calling, qualitative and quantitive research to digital research and the mapping of entire customer journeys, excap will see it through.

Thanks to 18 years of experience and a watertight approach that gained us our NPS score of 73.
Only when your research leads to valuable insights, will those insights lead to
improvements that generate a decisive impact. That is our baseline: from insight to impact.

Let’s make an impact together! Let's meet up at the congress: